VoIP Based System

In environments where a TCP⁄IP network is available, the system may be installed as a pure VoIP system for end to end digital communication. Communication from the VoIP Help Phones is routed via a Communications Exchange that acts as a VoIP PBX and is responsible for routing, queueing and prioritizing calls. The communications Exchange is also able to record duplex audio if audio logging is required. The operator console provides the ability to manage incoming calls graphically.

PSTN Based System

In environments where Help Phones need to be connected to the public telephone network, the PSTN Help Points are configured to dial a preset number. An optional NetSpire IVRS server can also be installed to a graphical console and call audio logging are required.

Hybrid System

In environments where a network is available, but distance limitations preclude the use of VoIP Help Points, a hybrid arrangement can be used, where Help Points can be located up to 1.6km from a Gateway unit that provides VoIP capabilities for up to 4 help points.