Implementation

 
Road or tunnel project requires Emergency Help Point System to provide support to road users. The requirements also include a support and maintenance phone system.

Example Requirement

A new 50km motorway with three lanes of traffic in each direction and two tunnel sections is being developed to ease congestion to a major metropolitan area. This major civil works project will provide support to road users through a comprehensive Emergency Help Point System. Road users will be able to contact centralised operators from the remote Help Points in the event of a breakdown or emergency. Additionally, each tunnel shall incorporate pivate fixed phones for the use of maintenance staff and emergency services.

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The NetSpire™ Solution

The NetSpire™ Help Point solution would be configured to provide 200 roadside handsfree Help Points suitable for use in a variety of mounting arrangements – including recess tunnel wall mount, free standing frangible pedestal mount and barrier mounted. Controlled in the field by NetSpire™ system remote node devices called Station Gateway Units (SGU), the Help Points use a touch sensitive button for call initiation. The IP based Help Points utilise the motorway’s existing IP backbone to provide high end call quality.

Centralised operators can review system status, manage calls, and initiate calls to Help Points via graphical consoles and VoIP desk phones. All system call routing and control is managed by two fault tolerant Communications Exchanges. Additionally, all calls are automatically recorded in a digital format and archived for future retrieval.

The NetSpire™ Integrated Communications platform allows for an additional maintenance Support Phone system run in parallel with the Help Point system. The Support Phone system comprises 50 phones located in maintenance cabinets throughout the tunnels in order to aid the communication within the tunnels for authorised personnel. Each phone can call and conference with any other phone within the system including the centralised operator’s VoIP phones.
the advantage

The fully VoIP enabled Help Point and Support Phone systems integrate onto the existing WAN to provide a high quality and cost-effective communication system for road user and maintenance personnel alike. The two fault-tolerant Communications Exchanges and the extensive call and unit control features provide a robust system with proven reliability. Operational costs are minimised by eliminating the need for GSM or PSTN trunking of calls.

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